UNIVERSITY OF BEKWAI, GHANA BUSINESS UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION/MASTER OF COMMUNITY ADMINISTRATION GOVERNMENT & FIRM THEORY (PAHS 631)
TERM PAPER UPON: THE INFLUENCE OF BUREAUCRACY ON GENERAL PUBLIC SECTOR SERVICE DELIVERY: AN INSTANCE STUDY OF KUMASI CITY ASSEMBLY
The main aim of this newspaper is to measure the influence of bureaucracy about public sector service delivery. There have been a lot of general public outcry on the delivery of services by simply public institutions such as KMA which are non-transparent, unpredictable, difficult and packed with excessive gaps. In order to achieve the objective a qualitative study design was adopted to raised understand the impact of bureaucracy on general public sector services delivery. The data that was used in this analyze was obtained from both principal and supplementary sources. The research found out that KMA a simple organisations use rules, methods, procedures, rules etc, however the problem was your application and implementation with the rules and procedures by staff of KMA. Consequently delivery of services usually takes too long which usually frustrate all their clients. Apart from some handful of things that happen to be done electronically, most of the everything is done by hand compounding the already bureaucratic system set up at KMA. The study figured bureaucracy in is actual sense is definitely not a negative practice however the employees doing work under such systems misuse the concept of paperwork to achieve their very own selfish wishes thus giving bureaucracy a bad term in the sight of the public. It is therefore recommended that KMA should undertake a benchmarking exercise to streamlined the operations to generate it efficient. The study is recommends which the practice of recruiting not based on merit but upon political association, religious nd ethnic association should be disappointed. Finally staff of KMA must get regular learning line with all the tenets of recent Public Management System
Is it doesn't responsibility in the KMA to supply services such as registration of births, marriages, divorces and deaths. This issues permits, registers businesses and building permits to estate builders. However this kind of services will be beset with delays and bottlenecks which make public sector services not really efficient inside the eyes of customer. This attitude offers bureaucracy an undesirable name, while evidenced simply by poor solutions offered by a number of these public corporations such as KMA. This analyze seeks to assess the influence of bureaucracy on open public sector assistance delivery. The situation that is of much concern for this study is that public assistance delivery in KMA is becoming very bureaucratic to the magnitude that customers of public services in the Assembly are becoming frustrated. In the structure on this study, the introduction should be followed by the setting to the study. Related literature shall be evaluated and accompanied by the strategy. The studies, recommendations and conclusion shall then stick to. BACKGROUND FROM THE STUDY
The KMA is definitely the pivot of public service delivery inside the Kumasi town. It is the fundamental unit of public operations. The Kumasi Metropolitan Assemblage, which is the second largest town in Bekwai, ghana and the only metropolis in the Ashanti Region, constitutes the best political expert in the city. It was established by Legislative Device 1614 of 1995 within the Local Government Legislation 1988, PNDC Law 207, which is at this point replaced by Local Government Action 462, 1993. The LI 1604, that was amended as LI 1805, 2005, courses, directs and supervises all the other administrative specialist in the locale and designated the responsibility of maintaining law and buy, public security and safety, provision of safe and clean environment and advancement administration support needed for economical take-off and creating wealth in the metropolis. The increasing numbers of personal businesses, coupled with well-established industrial sectors, required that the Metropolitan Assembly...
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